FAQs

We can provide communication devices and equipment for hire, as well as custom keyguards, to anywhere in Australia.

Yes we do! We design and create custom keyguards for iPad apps such as TD Snap, LAMP, Grid for iPad, Proloquo2go, TouchChat, SimPODD, Voco Chat, Proloquo and more. Each keyguard is custom designed for each individual iPad case. You can find further details on the keyguards page on our website.

Our hires are usually between 1 to 3 months, although you can extend your hire if it’s going well or arrange a longer hire if that is what you need. 

The hire commencement date is from the day that you receive the equipment. You will receive an email reminder a few days before the hire end date and then you can request a hire extension or we will contact you to arrange return of the equipment.

All our hired equipment is covered under our maintenance and repair policy. If any issues arise during the hire period, we will take care of repairs or replacements.

Most items are available immediately unless indicated on the product page in the equipment catalogue. We will advise of any wait times when providing a quote.

If the equipment is lost or stolen, please inform us immediately. We will work with you to address the situation and discuss any necessary steps.

In addition to the monthly hire fee, there is a $55 (incl. GST) return packaging and delivery fee. Some equipment items may also incur setup fees, such as iPads with installed apps.

If the equipment doesn't meet your needs, please contact us and we can arrange to swap the item for a different one. Additional postage costs may apply.

We provide an AusPost satchel with a pre-paid return label for you to send the item back to us. Simply drop it off at any post office or post box. Please keep the original packaging to use for the return.

If you prefer, we can also arrange for a courier to pick up the item from you.